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Experiences with an Emotional Sales Agent (bibtex)
by S Fischer, S Döring, M Wimmer and A Krummheuer
Abstract:
With COSIMAB2B we demonstrate a prototype of a complex and visionary e-procurement application. The embodied character agent named COSIMA is able to respect a customer's preferences and deals with him or her via natural speech. She expresses various emotions via mimic, gesture, combined with speech output, and COSIMA is even able to consider the customer's emotions via mimic recognition. As first observations show, this is a very promising approach to improve the bargaining with the customer or the recommendation of products.
Reference:
Experiences with an Emotional Sales Agent (S Fischer, S Döring, M Wimmer and A Krummheuer), In Affective Dialogue Systems (E André, LD\textbackslasha er, W Minker, P Heisterkamp, eds.), Springer, volume 3068, 2004.
Bibtex Entry:
@inproceedings{fischer_experiences_2004,
author = {S Fischer and S Döring and M Wimmer and A Krummheuer},
title = {Experiences with an Emotional Sales Agent},
booktitle = {Affective Dialogue Systems},
year = {2004},
editor = {André, Elisabeth and er, Laila Dybkj{\textbackslash}a and Minker,
Wolfgang and Heisterkamp, Paul},
volume = {3068},
series = {Lecture Notes in Computer Science},
pages = {309--312},
address = {Kloster Irsee, Germany},
month = {jun},
publisher = {Springer},
abstract = {With {COSIMAB2B} we demonstrate a prototype of a complex and visionary
e-procurement application. The embodied character agent named {COSIMA}
is able to respect a customer's preferences and deals with him or
her via natural speech. She expresses various emotions via mimic,
gesture, combined with speech output, and {COSIMA} is even able to
consider the customer's emotions via mimic recognition. As first
observations show, this is a very promising approach to improve the
bargaining with the customer or the recommendation of products.},
isbn = {3-540-22143-3},
}
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